Overview
At Upstart Leather, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, our return policy is here to make the process as smooth as possible.
Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- Products must be unused, in their original condition, with all tags and packaging intact.
- Sale items, custom-made products, or items marked as “non-refundable” are not eligible for return.
How to Initiate a Return
- Contact our customer support team via email at [Insert support email here] with your order number and reason for the return.
- Once your return request is approved, we will provide you with a return shipping address and instructions.
Return Shipping
- Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.
- We recommend using a trackable shipping method, as we cannot be held responsible for lost packages.
Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days and will be credited to your original payment method.
Exchanges
We offer exchanges for items of equal or lesser value if stock is available. Please initiate the exchange process by contacting our support team.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery. Include photos of the issue, and we’ll arrange for a replacement or refund at no additional cost.
For further assistance, please reach out to us at:
📧 Email: [email protected]
📞 Phone:
We value your trust and aim to make your shopping experience at Upstart Leather exceptional.